Disney Plus Error Code 14 (2023)

FAQs

Disney Plus Error Code 14? ›

Corrupted cookie and cache data is also a common reason for Disney Plus 14. So, you can clear the cookie and cache data to fix this error. If you are using a browser to log into your Disney Plus account and encounter this error, you can go to the settings page of the browser to delete all the browsing data.

It's most likely that the password you've entered into Disney+ has recently been changed, such as if you or someone else has recently changed the password for another Disney product or experience that uses the same email address, such as Marvel Unlimited, Genie+, Disney Cruise Line or another Disney app/website.

Cause of error

This is usually a device compatibility issue or connection error. Possible causes include, but are not limited to: Using an unsupported device (including an emulator) or method to access Disney+ Example: playing a video on your device's web browser instead of the Disney+ app.

The Error Code 14 usually appears when you're trying to login to Disney Plus. It's a sign that the system isn't able to recognize either your username or your password. Interestingly enough, this problem can appear even if you've entered your login credentials correctly.

If we notice suspicious login activity, our policy is to lock your account within four hours and end all active sessions associated with your Disney+ subscription. *Please note that updating your email address or password on one Disney service will update them across The Walt Disney Family of Companies.

Up to four different devices can watch Disney Plus at once. Each Disney Plus account can have seven active profiles so that the whole family can have their own profiles.

How do I fix error code 14? ›

Clearing credit card error code 14 is very easy to do. Simply re-enter the credit card number carefully and accurately, and the error code should not come up again. With the right card number, the transaction can now go through and you can complete the sale. Compared to other error codes, this is a quick fix.

If a "code 14" error message keeps persisting on your screen, please ensure your smartcard number is identical to the smartcard number in the sticker on the rear panel of your box. Alternatively, please try to reboot your OSN box (unplug, then re-plug the box from the power supply).

Q3: Why does my Disney Plus only go to 14+?

When you first launch the Disney Plus app, you may be prompted to choose a content rating. If you don't select one, the default rating is TV-14.

Your Disney+ account will be locked if suspicious login activity is detected.

How many devices can watch Disney Plus simultaneously? Although you can access your Disney account on multiple devices, there is a device limit. You can only register up to 10 supported devices per single account.

Please refresh and try again (PB_WEB_PL-3016) This error appears when your browser needs a refresh. Try to force load the webpage and check again. On Windows laptop. You can use any one of the options below to force load the webpage.

This is likely an internet or network connection issue. Possible causes include: Unstable or slow internet connection. Weak Wi-Fi signal.

Basically, it means Disney+ thinks you're trying to watch on a device that can't actually run the app.

What does Error code 42 on Disney+ mean? It means the service or video you're trying to access can't be loaded for one of the following reasons: a weak Internet connection or a timeout error.